Refund policy

At Riverlifeshop, every product is created on demand once you place your order. This Print-on-Demand model allows us to offer unique designs, maintain quality, and support ocean cleanup, but it also means we have specific rules around refunds and returns.

By placing an order with us, you agree to the policy below.

1. Eligibility for Refunds & Replacements

We will offer a refund or replacement when:

  • The item you received is damaged, defective, or misprinted

  • You received the wrong item or a significantly incorrect product

  • Your package is lost in transit or never delivered, and your shipping address was entered correctly

To be eligible, you must contact us within 30 days of:

  • The delivery date shown on the tracking, or

  • The expected delivery date (for lost packages)

Email: support@riverlifeshop.com with:

  • Your order number

  • A short description of the issue

  • Photos clearly showing the defect, damage, or misprint (where applicable)

Once we review and approve the claim, we will either:

  • Issue a replacement, or

  • Provide a refund to your original payment method

2. Non-Refundable Situations (Customer Responsibility)

Because each item is custom-printed based on your order, we cannot offer refunds or replacements in the following situations:

  • You selected the wrong size, color, or variant at checkout

  • You changed your mind after your order was placed

  • You entered an incorrect address and did not notify us within 24 hours

  • There is no clear issue or defect with the product itself

  • You contact us more than 30 days from the delivery/expected delivery date

We encourage you to:

  • Use the size chart on each product page

  • Double-check your order details and shipping address before confirming your order

3. Order Changes & Cancellations (24-Hour Window)

We allow order changes for a limited time:

  • You may request changes to size, color, variant, or address within 24 hours of placing your order.

  • After 24 hours, your order will likely be in production and may no longer be changeable or cancellable.

To request a correction, contact support@riverlifeshop.com with your order number and the change needed.

4. Returns Process (If We Request an Item Back)

In some cases, we may ask you to return the item for inspection.

  • Items must be unworn, unwashed, and in their original condition

  • You may be responsible for return shipping costs unless otherwise stated

  • Only once we receive and inspect the item will we confirm your refund/replacement

If we authorize a return, we will provide the correct return address and instructions. Our primary return address is:

591 E 10th Ave, Chico, CA 95926, United States

Please do not send any returns without contacting us first.

5. Sale Items, Gift Cards & Gifts

  • Sale items are generally non-refundable, except in cases of manufacturer error (defect, misprint, damage).

  • Gift cards cannot be refunded.

  • If an item was marked as a gift at purchase and shipped directly to you, you may receive a gift credit instead of a refund in some cases.

6. Late or Missing Refunds

If a refund has been approved and processed, but you haven’t seen it yet:

  1. Check your bank or payment account again.

  2. Contact your credit card company — it may take some time to post.

  3. Contact your bank — there is often a processing time for refunds.

If you’ve done all of the above and still don’t see your refund, please reach out to us at support@riverlifeshop.com.