FAQ
APPAREL QUESTIONS
Q. What shirts do you print on?
A. Our current collections are primarily printed on the Gildan 5000 Heavyweight Cotton tee — a thick, durable shirt built to last. We also print on other premium blanks from our fulfillment catalog depending on the product. Check individual product pages for the specific garment details for each item. All designs are available in sizes S through 5XL.
Q. How are your shirts printed?
A. We use Direct to Garment (DTG) printing — ink is applied directly onto the fabric using specialized inkjet technology. The result is a vibrant, detailed print that holds up wash after wash.
Q. How do I know what size to order?
A. Use the size chart on every product page before ordering. We do not offer refunds or replacements for wrong sizes selected at checkout, so please check the chart carefully. If you're between sizes, we recommend sizing up.
Q. Do you offer sizes above XL?
A. Yes. All designs are available up to 5XL. We build for the full workforce — not just one size.
Q. What colors are available?
A. We offer multiple color options across our collections. Check individual product pages for the full color selection available for each design.
Q. Why does my order show District® tees but you now use different brands?
A. We previously used District® tees but our production partner no longer carries them. We've switched to high-quality alternatives including Gildan®, Next Level®, and Bella + Canvas® depending on the style. Design, colors, and print quality remain exactly the same, only the blank brand has changed.
ORDER QUESTIONS
Q. When will my order ship?
A. All products are printed on demand after you place your order. Production typically takes 3–7 business days. Once shipped, domestic US orders generally arrive within 3–5 business days. You will receive a tracking email once your order ships.
Q. I ordered multiple items — why did I only receive one?
A. We work with multiple fulfillment partners, so items in the same order may ship separately and arrive at different times. If you receive one item before another, don't worry — the rest is on its way.
Q. I didn't receive a confirmation email — what happened?
A. Check your spam or junk folder first. If it's not there, email us at support@riverlifeshop.com with your name and the email address you used to order.
Q. My tracking number isn't showing any updates — is something wrong?
A. If your order just shipped, allow 24–48 hours for the carrier's system to update. If there's still no movement after that, contact us at support@riverlifeshop.com and we'll look into it.
Q. I made a mistake on my order — can I change it?
A. Contact us immediately at support@riverlifeshop.com. We allow changes to size, color, variant, or shipping address within 24 hours of placing your order. After that, your order will likely already be in production and may not be changeable.
Q. Do you offer express shipping?
A. Standard shipping is our default. For certain domestic US orders, express shipping may be available depending on your location and which fulfillment partner can serve your area. Contact us at support@riverlifeshop.com with your address and we'll check availability. Express shipping may carry additional charges.
RETURNS & REFUNDS
Q. What is your return and refund policy?
A. We offer a replacement or full refund if your item arrives damaged, defective, misprinted, or if you received the wrong item. Contact us within 30 days of delivery with your order number, a description of the issue, and photos. We do not offer refunds for wrong sizes selected at checkout or change-of-mind returns. Full details are on our Refund Policy page.
Q. My order hasn't arrived after 30 days — what do I do?
A. Contact us at support@riverlifeshop.com. If your order hasn't arrived within 30 days of the original purchase date and your shipping address was entered correctly, we will issue a full refund.
IMPACT QUESTIONS
Q. How does Riverlifeshop remove ocean plastic?
A. We fund verified ocean and river cleanups through our partnership with 4Ocean and EcoDrive. Every cleanup entry is tracked with an ID, timestamp, GPS coordinates, weight, and photos — all publicly available on our live impact dashboard.
Q. How much plastic has Riverlifeshop removed so far?
A. We've removed over 499 lbs of plastic from oceans, rivers, and coastlines to date. Every entry is independently verified. Visit our Impact page to see the live records.
Q. Does Riverlifeshop do anything else for the environment beyond ocean cleanup?
A. Yes. We also fund tree planting projects across America. Healthy forests protect watersheds, filter runoff, and stabilize riverbanks — directly benefiting the waterways the maritime workforce depends on. We're expanding this initiative as we grow.
Q. How can I see proof of the cleanups?
A. Visit our public EcoDrive impact dashboard — every cleanup entry is timestamped, GPS-tagged, and photo-verified. The link is on our Impact page.
Q. How can I support the mission beyond buying a shirt?
A. Share our store with your crew, tag us in photos wearing your gear, and follow us on social media. Every person you bring into the community helps fund the next cleanup.
ABOUT RIVERLIFESHOP
Q. Who is Riverlifeshop built for?
A. We build specifically for the civilian maritime workforce — towboaters, merchant mariners, harbor crews, offshore workers, commercial fishermen, and dredge crews. If you work the water for a living, this store was built for you.
Q. Where is Riverlifeshop based?
A. We are a US-based brand serving customers across the United States and internationally.
Q. How do I contact customer support?
A. Email us at support@riverlifeshop.com or use the Live Chat on our website. We're here to help.