FAQ
APPAREL RELATED QUESTIONS
Q. How are your shirts printed?
A. We use DTG printing. Direct to Garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibers of the garment.
Q. I just ordered a shirt. When will it arrive?
A. Our products are produced on demand so it depends. Maybe in a few days, maybe not for a few weeks. All items usually get printed and shipped within 7 - 14 business days periods after you order. Once we ship your order, it should get to you in a few days (United States) or a few weeks (everywhere else), depending on how far you live from Sioux Falls , South Dakota.
We’ll send you an email when it ships. If you're still not sure simply send us an email at support@riverlifeshop.com We're happy to clear things up.
Q. I ordered 2 items, why did I only receive one ?
A. Since we are not like any of the other companies around. A few of the product listed on our site are been handled by different fulfiiment partners, so that might lead to some products been shipped seperately when you order multiple items. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!
Q. What does Being Processed mean?
A. We have received your order and are printing/ quality checking and are preparing your order for shipment.If your order has been processing for more than two days then the time is out of stock and we are awaiting the arrival of more.
Q. I placed an order but I didn't receive a confirmation email...what's going on?
A. Kindly check your SPAM folder to see if your confirmation email was sent there.
Q. Oh no, I messed up my shipping address and/or shirt size! Can I change it?
A. If this happens to you, just email us as soon as you can and we MIGHT be able to take care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start processing your order immediately, so please we encourage you to notify us and provide us with the correct or updated shipping address. However, If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.
Q. I don't have a tracking number, when will I get it?
A. You will get a tracking number once your order has shipped and you will get an email when your order ships!
Q. But wait, my tracking number doesn't work...are you guys a scam.
A. No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS / UPS tracking site. Thank you for ordering from Riverlifeshop.
Q. What’s your refund/exchange policy?
A. We offer a 100% Satisfaction guarantee or your money back. Please contact us for return requests @ support@riverlifeshop.com.
We do not offer returns for wrong sizes, please use our size chart to ensure you have picked the correct sizes, also read the sizing information on the product description.
Please be advised that once your item has been shipped, your order cannot be modified or cancelled.
Orders can be modified or canceled within 24 hours of purchase.
If your items have not arrived within 30 days of the date of original purchase, contact Customer Service for a full refund of your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries).
Our return address is 591 E 10th Ave, Chico, CA 95926. United States.
Q. Tell me more about your t-shirts.
A. We print on the finest, softest, comfiest tees in all the land: We make use American Apparel, Gildan, Port/Company & District Apparel to print all our Tees
Q. I want a t-shirt, but I'm too cheap to buy one. How do I snag a free one?
A. Follow us on social media and tag us as well for a chance to win cool gifts or join our giveaway contest. We’ve been known to give out free t- shirts from time to time, wink wink.
OFFER RELATED QUESTIONS
Q. Why is the shipping cost of your Free offer a little higher than normal?
A. Unlike the T-shirts, majority of our free /Special offers products are been sourced overseas, and as such shipping cost and handling/logistics is quite different.
Q. Why do you have some high valued item offered for free?
A. Though just for a limited time, we might decide to not offer the item for free or at an extremely discounted prices at any point in time. However we are able to offer the item for free or cheap, because we source for these products directly from the manufacturer, both within the USA, and Overseas. So that is why we are able to offer you such great deal and Prices.
Q. How do you handle shipping for Offers?
A. Usually, when we ship an item directly within the USA, you can expect it to arrive with 7 - 14 Business days, in most cases it will be faster. On the other hand, if we are shipping the item directly from the manufacturer, usually overseas, then you can expect the product within 4 weeks.